These provisions apply in the event that you return any Goods to us for any reason:
You must tell us by email to firstname.lastname@example.org, or by using our contact form below, that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
When you purchase online or by phone you have a statutory right to return unopened goods (other than perishable or customised) up to 14 days after receiving your order: this is the cooling off period. (European Directive on Distance Selling)
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).
We do not accept returns unless there was a defect in the Goods at the time of purchase or we have agreed in correspondence that you may return them.
So far as possible, Goods should be returned:
- with both goods and all packaging as far as possible in their original condition;
- securely wrapped;
- including our delivery slip;
- at your risk and cost
For more information about showers give us a call on 620 5657 or contact us and we call you back.